Returns & Refunds

We hope that you are delighted with your purchase, but if for any reason you’re not, we will gladly exchange your charm or give you a full refund, (whichever you prefer).

For returns/exchanges please enclose a returns form with your charm & ensure you obtain proof of postage to protect you against loss. We cannot be held liable for returned goods that do not reach us. Please contact us for a returns form.

The charm must be in the original, unused condition & securely wrapped with all packaging & the booklet that it arrived with. If there is any sign that the charm or packaging has been used then we reserve the right to refuse a refund.

We will refund the cost of the charm/s to the credit or debit card used to place the order, within 7 days of receipt. We will not refund the cost of delivery unless the charm/s are lost on their way to you, damaged or faulty.

You have 14 days to return your charm/s after this time we have the right to refuse a refund.

Lost & Faulty Items

In the unlikely event that your item is lost on it's way to you, damaged or faulty, you will receive a replacement item or a full refund. Items that are damaged or faulty will need to be returned to us prior to refund.

Please note that orders sent via Royal Mail’s First Class post are subject to Royal Mail’s terms. Parcels are not considered lost/missing by Royal Mail under 15 days after the sending date. We are therefore unable to send or refund orders lost in transit until 15 days after the order was sent.